FAQ
Website
How accurate are the colors displayed on the product page?
Our product pages contain images of the same design file that is printed to create the product.
However, we have no control over the settings of your display and how it displays color.
If you feel there is a significant difference between the colors displayed on the product page and the product you receive, please contact us.
If we agree that there has been an issue in the reproduction of the colors, we will replace the product.
Will my product look the same as shown in the images?
Due to the manufacturing process, it's possible that designs are printed on products in a slightly (typically +/- 1") different location than shown in the pictures.
Fabric Products
What printing process is used?
Our fabric products are digitally printed instead of employing traditional screen printing methods.
We use both water based sublimation (polyester) and pigment(cottons) inks, depending on the fabric.
Digital printing results in a very detailed design, typically finer and sharper than fabric printed using traditional screens.
Are digitally printed fabrics safe for use and safe for the environment?
YES.
Digital printing offers an eco-friendly alternative to traditional rotary screen printing, using significantly less water and power.
What fabrics & substrates are used?
Wall Covering Products
What printing process is used?
UVgel technology comprising several specially-developed elements that combine to achieve a process that retains the advantages of prevailing printer technologies, while eliminating many of the compromises.
What wall covering options are available?
Wall coverings are available in 1) Peel and Stick, 2) Pre-Pasted PVC & 3) Traditional ProTex
Order Processing
When will I receive my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Manufacturing
Will fabric by the yard orders arrive in a continuous length?
Yes. Quantities of greater than 1 will result in a single piece of fabric for the number(quantity) of yards ordered.
Shipping
You’ll be asked to select a shipper & delivery method during checkout. Higher priced services will not be shown unless they provide a quicker delivery time.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable.
What are your shipping days?
We ship Monday through Friday, excluding public holidays.
Where do you ship?
Currently we only ship to the contiguous United States.
Returns
What is your Return Policy?
Please click here
Catalyzer Accounts
What is a Catalyzer account?
Our Catalyzer clients have access to our Converterfy tool which allows them to create their own products.
What do I need to create my own products?
You'll need good quality digital art that you have created yourself and/or have the copyright to.
Who can buy the products I create?
At the moment, only the owner of the Catalyzer account can view and purchase the products they create.
We do have plans to allow Catalyzer accounts to sell their products on our website in the future. This will be an option that the Catalyzer account holder must opt-in to.
I have a Catalyzer account and have a reseller certificate, do I need to pay sales tax?
After contacting us via email, we'll request a copy of your reseller certificate and once authenticated your account will be marked as zero tax.
If I drop ship my products to my client, will the shipment include information about FabricSmiths?
No. All of our shipments are what is called 'white label' meaning there will be no mention of FabricSmiths.
Have questions about your order, or a general enquiry?